1. Introduction

Welcome to NKSPAIR. We are committed to protecting your privacy and ensuring transparency in how we handle your data. This Privacy Policy explains how we collect, use, and protect your information through the SmartLink retrofit module and the associated mobile application (the "Service").

2. Information We Collect

To provide you with a seamless smart home experience, we collect the following types of data:

• Account Information: Your name, mobile number, and email address used for account registration and authentication.
• Device & Connection Data: Details about your SmartLink module, including MAC address, firmware version, Wi-Fi network SSID (to facilitate connection), and device heartbeat logs (on/off status).
• Usage Patterns: Data on how you interact with your appliances (e.g., scheduling, power consumption history) to provide energy-saving insights.
• Location Data: During setup, we may require access to your location to discover and pair with nearby SmartLink devices. This is generally used only during the installation phase.

3. Our "Privacy-First" Offline Voice Control

Critical Note for SmartLink Users: Your SmartLink module may feature a offline voice module. Unlike typical smart assistants, all voice command processing occurs locally on the hardware module. * We do not record, store, or upload your voice audio anywhere.

Your conversations stay within your home, providing you with "Visible Comfort" and "Invisible Tech" without compromising your acoustic privacy.

4. How We Use Your Information

We use the collected data for the following purposes:

• Core Functionality: To allow you to remotely control and monitor your home appliances.
• Service Updates: To push security patches and firmware updates to your SmartLink module.
• Customer Support: To troubleshoot hardware issues or app bugs based on your feedback.
• Optimization: To analyze aggregated, anonymized trends to improve our energy-saving algorithms.

5. Data Sharing and Security

• No Sale of Data: We do not sell your personal information to third parties for marketing purposes.
• Cloud Infrastructure: We use secure cloud service providers to manage remote access. These partners are bound by strict data protection agreements.
• Legal Compliance: We may disclose information if required by Indian law (e.g., the Digital Personal Data Protection Act) or to respond to valid legal requests.
• Encryption: We use industry-standard encryption protocols (SSL/TLS) for data transmitted between your device, the app, and our servers.

6. Data Retention and Your Rights

Retention: We retain your data only as long as your account is active or as needed to provide you with the Service.

Your Rights: Under Indian data protection laws, you have the right to:

• Access and review the personal data we hold.
• Correct or update inaccurate information.
• Delete your account: You can request the deletion of your account and associated data through the app settings or by contacting us.

7. Grievance Redressal

In compliance with the DPDP Act and IT Rules, we have appointed a Grievance Officer. If you have any questions or complaints regarding this policy, please contact:

Grievance Officer: Himank Sharma
Company Name: Next-Gen Kinetic Smart Pair (Registered Partnership)
Location: Jaipur, Rajasthan
Email: contact@nkspair.com

8. Updates to this Policy

We may update this policy periodically to reflect changes in our technology or legal requirements. We will notify you of any material changes via the app or email.

1. Introduction

Welcome to NKSPAIR. We are committed to protecting your privacy and ensuring transparency in how we handle your data. This Privacy Policy explains how we collect, use, and protect your information through the SmartLink retrofit module and the associated mobile application (the "Service").

2. Information We Collect

To provide you with a seamless smart home experience, we collect the following types of data:

• Account Information: Your name, mobile number, and email address used for account registration and authentication.
• Device & Connection Data: Details about your SmartLink module, including MAC address, firmware version, Wi-Fi network SSID (to facilitate connection), and device heartbeat logs (on/off status).
• Usage Patterns: Data on how you interact with your appliances (e.g., scheduling, power consumption history) to provide energy-saving insights.
• Location Data: During setup, we may require access to your location to discover and pair with nearby SmartLink devices. This is generally used only during the installation phase.

3. Our "Privacy-First" Offline Voice Control

Critical Note for SmartLink Users: Your SmartLink module may feature a offline voice module. Unlike typical smart assistants, all voice command processing occurs locally on the hardware module. * We do not record, store, or upload your voice audio anywhere.

Your conversations stay within your home, providing you with "Visible Comfort" and "Invisible Tech" without compromising your acoustic privacy.

4. How We Use Your Information

We use the collected data for the following purposes:

• Core Functionality: To allow you to remotely control and monitor your home appliances.
• Service Updates: To push security patches and firmware updates to your SmartLink module.
• Customer Support: To troubleshoot hardware issues or app bugs based on your feedback.
• Optimization: To analyze aggregated, anonymized trends to improve our energy-saving algorithms.

5. Data Sharing and Security

• No Sale of Data: We do not sell your personal information to third parties for marketing purposes.
• Cloud Infrastructure: We use secure cloud service providers to manage remote access. These partners are bound by strict data protection agreements.
• Legal Compliance: We may disclose information if required by Indian law (e.g., the Digital Personal Data Protection Act) or to respond to valid legal requests.
• Encryption: We use industry-standard encryption protocols (SSL/TLS) for data transmitted between your device, the app, and our servers.

6. Data Retention and Your Rights

Retention: We retain your data only as long as your account is active or as needed to provide you with the Service.

Your Rights: Under Indian data protection laws, you have the right to:

• Access and review the personal data we hold.
• Correct or update inaccurate information.
• Delete your account: You can request the deletion of your account and associated data through the app settings or by contacting us.

7. Grievance Redressal

In compliance with the DPDP Act and IT Rules, we have appointed a Grievance Officer. If you have any questions or complaints regarding this policy, please contact:

Grievance Officer: Himank Sharma
Company Name: Next-Gen Kinetic Smart Pair (Registered Partnership)
Location: Jaipur, Rajasthan
Email: contact@nkspair.com

8. Updates to this Policy

We may update this policy periodically to reflect changes in our technology or legal requirements. We will notify you of any material changes via the app or email.